It happens because the current version of Remote Desktop Control cannot work with full screen text modes. However you can press Alt+Enter combination to switch the remote computer to the windowed text mode.
Note: You can send keystrokes to the remote PC, only if you are working with the remote computer in Control mode.
Sometimes while viewing the remote screen, it may look ugly. It happens when you are using "Low" or "Medium" color depth for Remote Screen window. To increase color depth you need to do the following: connect to a Host PC and click "Full Control" button. On the toolbar of the appearing Remote Screen window press "Settings "button. In the appearing dialog box select Performance/Quality tab and set the parameter Colors to "High".
In case of a poor performance of Remote Desktop Control while viewing of the remote screen, it is recommended (in order from most effective remedy to less effective):
On the Host site:
|•||Use better video adapter, CPU and latest video drivers.|
|•||Reduce color depth and screen resolution.|
|•||Remove wall-paper from the desktop.|
|•||Try to disable "Hardware acceleration" on the Host PC (Display Properties -> Settings -> Advanced -> Troubleshoot -> Set "Hardware acceleration" to "None")|
On the Admin side:
|•||Start Admin Module, connect to remote PC in "Full Control" mode. Change bandwidth kind in the Settings dialog of Remote Screen Window according to your network capacity.|
|•||In Remote Screen Settings dialog: change "Colors" parameter to "auto" if your bandwidth capacity is high; or "Low" for slow dial-up connections.|
|•||In Remote Screen Settings dialog (Advanced Settings tab): turn on option "Remove Wallpaper".|
Remote Desktop Control is a secure remote control program. It has a large number of security features that can be used to defend PC from unauthorized remote access. Read detailed information about security features...
Please send all requests/bug reports or comments/feature to us using contact form
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The technical and customer support are managed by our R&D Department in Eastern Europe (GMT+2 Time Zone). Please be patient if there is some time difference with your current location.
For any technical questions, please contact us using contact form
When contacting support team please specify:
|•||Remote Desktop Control version and Windows version on the Admin and Host PCs.|
|•||The problem you faced and all other information that you think is related to the problem.|